Sincerity, Satisfaction, Rationality, Harmony and Progress
Customer Satisfaction and Continuous Prosperity
founded in 1978, with 40 years of stable development, has now grown into
a leading manufacturer and an innovative pilot within the industry of
Over the past decades, with a solid faith of "repaying the country
with industry", an unchangeable morale of "standing to goodness,
bearing hardships to success" and an eternal mission of "being
eager to innovate, advocating quality and respecting customers",
Runner has been engaged in adopting new techniques, developing parts and
units, providing a wide range of high-quality products and perfecting
after-sale services throughout the world.
Sincerity, satisfaction, rationality, harmony and progress are generalized
as Runner's operating philosophy, which, together with the service policy
and the corresponding entities, namely customer, product, system, relation
and team, can be expressed by a perfect dial with three concentric circles
shown below, meaning that a Runner Group towards perfection can be upbuilded
through a definite customer-oriented goal.
Runner's business goal can be expressed by customer satisfaction and continuous
prosperity, of which the former serves as the central task and core value,
the latter a changeless target. Runner attaches great importance to customers'
needs, always provides products of good quality and spares no effort to
resolve their problems. People here are aiming to meet or exceed customers'
expectations and reach the said goal by means of initiating a reciprocal
situation to balance clients' needs with Runner's own mission.
The Operating Philosophy & Service Policy
For years, Runner has always focused its attention on customers' expectations,
carried out technical innovations and provided products and services of
quality on request. So far, the company has exported 18 series, over 500
specific items all over the world.
Facing the ever-changing and more competitive market, Runner will take
an active attitude to provide best products and services as usual. In
order to serve customers in the round, besides professional trainings
for the staff, Runner will also reinforce its inner inspections, upgrade
team spirits, refuse to manufacture, accept or deliver defective products,
aim at "0" defect and timely delivery, conduct detailed surveys
of customer satisfaction, respond to and deal with customers' claims positively,
collect market information and develop new products to meet various demands.
By upgrading existing techniques, introducing new crafts and adopting
QS 9000, Runner will continue to provide customers with even better products
and services, realizing the perspective of "embracing the world and
sales for the world " in the long run.